CISCO – Technical Leader - Security Job Description Form Division/Department Cisco Worldwide Security Service Practice (WWSSP) Location Worldwide Job Title Solution Architect I Reports to Delivery Manager Title Manager Level/Grade 11 Type of position: Full-time Part-time Contractor Intern Hours________ / week Exempt Nonexempt POSITION STRATEGIC RELEVANCE Cisco’s strategy is directly supported by the WWSSP solution architects. Aligning to Cisco's vision of accelerating the relevance of the network as the platform, solution architects will deliver services-led and solution-oriented engagements by creating, supporting and delivering on integrated service portfolios. Solution architects will align with the four pillars of the Cisco strategy: . support, develop and accelerate the Cisco Smart Sourcing strategy. Smart Sourcing is the global transformation of Cisco services through innovative processes, tools, and teams. Smart Sourcing promotes a collaborative delivery approach, allowing each resource to deliver using core skills. Process oriented, specialized teams will deliver significant portions of each engagement resulting in lower delivery costs, higher quality deliverables, and increased employee satisfaction. moving customers from a box mentality to a solution mentality that will meet their technological and business needs.People: will prioritize, produce, and streamline intellectual capital. will identify scarce skills requiring development within the practice, participate and lead training to develop these skills. ensure that all initiatives and important activities are documented on the AS WWSSP Collaboratory wiki in a clear and concise manner. RESPONSIBILITIES[tam1] Role has strategic importance for executing and leading Cisco's vision of accelerating the relevance of the network as the platform. Solution architects are expected to affect change through others as much as or more than through their own efforts. To be successful, a solution architect must communicate clearly on efforts and initiatives such that there is visibility and transparency to any member of the security practice. Included with the above responsibilities: Expected to lead intellectual capital development and management efforts.Influences support processes including: Methodologies and procedures, best practices documentation, and industry thought leadership.Responsible for providing thought leadership through writing technical white papers, presenting at industry events, and mentoring of peers and management on systems and architectural challenges. Support the creation and adoption of internal intellectual capital and knowledge management standards. Provide visibility of all salient activities, initiatives, and team efforts on WWSSP AS Collaboratory, allow for open participation, and streamline efforts for maximum efficiency. Requires (1) positioning, architecting, delivering, and improving service solutions, (2) leading, participating, and supporting worldwide collaboration with the security practice and cross-functionally with other Cisco groups, (3) creating and adhering to standards, templates, methodologies, best practices, delivery frameworks, etc., (4) providing leadership with raising the bar on how information is collected, shared, and posted for ease of access. Ability to work cross-functionally with multiple business units and solution teams to leverage multiple technologies in creating vertical or segment specific solutions for customers. (1) must be able to incubate new service strategies and articulate them within a technical and business framework, (2) must prioritize, scope, create, support sales efforts, deliver, and optimize new services, (3) must train, support, and provide appropriate documentation to transition new services for general delivery. must work with appropriate virtual teams to capture best current practices, keep methodologies and procedures current, ensure evolution of tools required to support the service, ensure that service remains current with technology and solution development, optimize delivery of the service, and provide ongoing support, training, and documentation to the general delivery organization. able to identify and retire services as appropriate in collaboration with services work group. Ensure that any services being developed support Cisco’s strategy, to prioritize which service should continue to be offered, and to decommission services which do not support Cisco strategy in collaboration with services work group. Solution Architects has a special role to play in business development. They have the consultative skills to actively listen to customer needs, the business acumen skills to relate technical solutions to business problems, the broad technical skills to provide insight into a broad range of solutions with a good understanding of benefits and costs, the communication skills to articulate to a range of audiences the viable solutions with benefits and costs, and the technical depth to work with the appropriate engineering teams to get the solutions implemented. These skills and abilities allow a solution architect to quickly be established as a trusted advisor in business development activities and engagements. Requires participation and collaboration with other solution architects and security practice technical leaders to identify, prioritize, and address salient issues. Visibility and transparency for leadership efforts to be appropriately provided. Inspire team and organization success through positive feedback and constant support. Responsible for providing consulting to and influences top customers, Cisco sales, CDO, product management, delivery teams, global solution architect and NCE community, and center of excellence security staff in the development of intellectual capital, solutions, and services.While providing visibility on efforts, works independently and consults with Cisco subject matter experts on a variety of strategic technical and business related issues. Actively seek opportunities for feedback and improvement.Applies raw analytical power to solving new problems within broadly defined constraints. Exercises judgment in obtaining results, utilizing the support of more senior team members when needed. Solves most assigned problems and some cross-organization problems independently, using professional knowledge, sound judgment, and Cisco policy and procedure.Clearly applies creativity in tackling complex issues to create effective and lasting solutions.Understands the business impact of problems and their solutions. A range of demands for delivery of services by a solution architect will include performing all the relevant services independently, leading a team of engineers across multiple technical disciplines where architectural and total solution perspective is required, and participating as a deep technical expert on a multitude of technological areas including a range of technologies. On key projects, should stay engaged through the whole project and services lifecycle to ensure continuity and successful delivery.Provides strong horizontal (broad) expertise to designs with consultants, sales, and deployment teams for medium to large enterprise customers. Evaluates and presents alternative solutions, effectively influencing outcomes. Act as a technical resource for peers within the advanced and emerging technology practices, and NOS and Central Engineering teams.Correlates business issues around technology and processes and is able to create an architectural solution specific to a given customer or segment. Able to articulate vision from a technical to executive audience. Works across broad team of engineers and ensures a systems approach to the integrity of the customer solution which includes multiple technologies across the network and application layers.Responsible for assisting in the integration of the solution into an existing infrastructure, which would drive systems integration and implementation approaches. Including the identification and integration of third party products and services into a cohesive solution design. · Mentoring: Should provide mentoring for the development of potential and junior SAs. Should provide technical mentoring for other technology practices, customers, and partners. EXPERIENCE/SKILLS This is a senior role, requiring a minimum of 8 years working experience in IT consulting, systems integration or IT role. Proven track record in an industry or horizontal solution area.Subject Matter Expertise: Deep technical expertise in two or more technology security domains (NAC, IBNS, CVO, HIPS, NIPS, VPN, etc.).Experience in implementing management and monitoring security infrastructure elements.Experience with preparing, planning, designing, implementing, optimizing, and operating network security solutions. Architectural Expertise: Fluency in a wide range of information technologies such as routing and switching, security, infrastructure applications, voice, content networking, wireless, etc. Fluency in design principles (availability, adaptability, scalability, dependability (MTBF application), modularity).Fluency in operational disciplines (systems management, systems monitoring, change management).Experience with developing solutions and end-to-end architectures. Given a set of business requirements, can provide a complete technical solution for medium to large enterprise of moderate complexity.This role requires well developed soft skills and abilities, as well as business and technical skills. Above average presentation skills. Strong written and oral skills. Effective written communications includes formatting, grammar and usage, and graphics to create documents which are neat and pleasing. Able to represent Cisco by communicating technical business capabilities and strategies externally. Ability to listen to customer requirements and translate those into recommended network security architectures and solutions. Able to quickly develop relationships and credibility with senior management and maintain those relationships for the duration of the project lifecycle.Proven and effective team membership skills, with the ability to work effectively with others while resolving complex issues. History of collaboration, information sharing transparency, and inclusive behavior with global, virtual teams is desired. Strong commitment, enthusiasm and drive with the ability to work through conflicting pressures and priorities. EDUCATION AND CERTIFICATION REQUIREMENTS[tam2] - Requires a Bachelor of Science. - Master of Science in Information Security or MBA preferred. [tam1]There has not been consensus on including the expected time investments for activities. Based on the feedback received, most managers expect solution architects to invest their time as follows: · Pre-Sales: 20-30% · Delivery: 35-45% · Intellectual Capital Development: 25-35% Please note that these are not specific targets, just a range of values which reflects a number of the delivery manager’s expectations of how an SAs time should be invested. There was one person who responded that they expected an SA to have 70-80% billable utilization. Once again, there is not a consensus on this question. [tam2]Other education or certification requirements may be included at the discretion of the hiring manager. HR matrix suggests a CCIE-level certification.