Navient (Nasdaq: NAVI) is a Fortune 500 company that provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.
The Payment Processor position is responsible for generating, processing and recording payments accurately, timely, and efficiently
Process Consumer Payments
- Access safe utilizing dual controls & obtain payments and documents for daily processing.
- Process payments received in the mail into various collection platforms.
- Run electronic payments (IVR, Web, ACH, etc.) in the applicable collection platform.
- Post returned checks (non-sufficient funds, account closed; etc.) in the applicable collection platform.
- Identify and return payments for accounts that are no longer assigned to our company.
- Log exceptions & suspense items.
- Secure payments and documents in locked storage as needed.
Print and Balance Checks
- Electronically process and print PACs (Pre-Authorized Check Drafts).
- Balance PACs to reports generated from the various platforms.
- Mail checks to clients with lockbox requirements.
- Daily and monthly cash journals, over payment and cash discrepancy reports.
- Over payment report for Operations to review.
- Daily check reports for balancing.
- Other miscellaneous reports when needed.
- Prepare check requests for consumer or POE's (Place of Employment).
- Assist with mail retrieval from the Post Office.
- Sort, open, batch, and log daily mail.
- Distribute consumer payments and correspondence as per department SOP.
Reconciliation/Daily Bank Deposits
- Reconcile and balance cash journals to the bank deposits.
- Scan and log all payments using the deposit scanner.
- Archive deposit images daily for retention and research.
- Scan daily work to accounting.
- Assist the Payment Processing Manager and/or Senior Payment Processor with policy, and procedural issues involving consumer payments.
- Assist the Payment Processing Manager and/or Senior Payment Processor with payments application conversions or upgrades.
- Internal regulatory training.
- Any other assignments upon request.
Working Hours:Monday - Friday 6:15 AM - 3:00 PM . Over time may occasionally be required; ie, during the week, weekends or holidays
- 6 - 12 months experience in collections or a clerical/administrative environment or equivalent.
- Basic knowledge in Microsoft Office including Word, Excel and Outlook.
- Must have good calculator and math skills.
- High School Diploma or the equivalent.
- Customer Service skills.
- Previous data entry experience.
- Computer Skills with the ability to work with Microsoft Excel effectively.
- Ability to work in a fast paced environment.
- Detail oriented.
- Have positive can do attitude.
- Willingness to learn new tasks.
- Flexibility to reorganize day as needed to meet client deadlines.
- Team oriented in accomplishing department goals.
- Organizational and time management skills.
- Must possess good communication skills including verbal and written.
- Work quietly and independently.
- Understand and follow NPI and Segregation of Duty procedures at all times.
- Suggest enhancements to processes and assist in creating efficiency's within department.
- While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; use hands to finger, handle, or feel objects, tools or controls; talk, hear, and walk; the employee is occasionally required to stoop, kneel, crouch, or crawl.
- Occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.