Responsible for client satisfaction on your projects and maintaining project profitability.
Direct communication and documentation with existing client base on technical matters and projects. Maintain and extend healthy client relationships using solid account management practices.
Agile sprint planning and general project management, Jira task management, and scheduling. Provide standard project documentation like agendas, contact lists, communication plans, and weekly status reports.
Organizing and leading client, design, and internal development meetings.
Ensure quality control with documentation, task management, communication, client relationships, and team dynamics across all projects.
Triaging and scheduling support requests from existing clients.
Quality assurance and testing prior to client UAT.
Report directly to the Director of Project Management and contribute to internal process documentation and knowledge sharing.
Technical tasks may include configuring Drupal, WordPress, and Magento systems, graphic adjustments, and content changes.
What you bring:
BA/BS degree plus a minimum of 3-5 years of related work experience.
Background in client-service environments—web development firms, interactive agencies, graphic design firms.
Candidates should have some experience in web development and user experience methodologies. Experience with Drupal, Magento, and other Marketing Technology (CMS, eComm, CRM, Automation, Analytics) is a big plus.
Professional and client service-oriented, positive and proactive, and able to react swiftly to meet client expectations.
Understanding of Agile planning and development methodologies.
Experience with Jira and Confluence software used for managing all development tasks, project roadmaps, and resources.
Ability to set realistic deadlines, forecast risk, coordinate internal and external resources, and accurately estimate resource requirements.
Enthusiasm, superb communication, leadership, management, organization skills with a proven ability to manage multiple projects. Excitement to learn, grow, and adapt.
Office software products expertise and experience with wireframing software, visual workflow, and diagram tools.